A disabled teenager said he felt ‘absolutely humiliated’ after he was refused entry to a Wetherspoons with his assistance dog. 19 year old River Cartledge, who has autism, fibromyalgia and arthritis – takes his assistance dog Chico most places with him.
Video footage below from Instagram shows him pleading with security guards and the manager of The Five Swans in Newcastle to let him inside the pub with his harnessed up Shih Tzu on Saturday night.
River said: “Their issue was the fact he was an assistance dog, and not a guide dog.
“I quoted the Equality Act 2010, and the guide for all businesses, both of which any business that’s open to the public like any Wetherspoons is, have to abide by legally, regardless of any “policy” they may have in place,” he added.
The Equality Act 2010 prohibits service providers, including taxis and restaurants, from discriminating against those who need an assistance dog with them. It also requires service providers to make reasonable adjustments for disabled customers.
River claimed he had a ‘severe meltdown and panic attack’ after the interaction. ‘I have never had an experience like this and it caused me to have a medical episode.’
Chico has belonged to River for eight years and was trained as an assistance dog two years ago. River said: “Assistance dog handlers such as myself get denied in public places more often than it’s talked about, and it always makes us feel like this, and like we’re the ones causing problems for ourselves by needing a dog, when in reality it’s the ableism and ignorance of other people, not the disabled person.”
He also added “‘I was straight up told that they only allowed seeing eye dogs and they didn’t allow assistance dogs, because of their “policy”.
According to Guide Dogs UK ‘75% of all assistance dog owners surveyed [in 2015] said they had been refused access to a service at some point because they had an assistance dog with them’.
Five Swans: sign saying they allow assistance dogs *face palm*
Wetherspoons’ policy states: “We do allow registered assistance dogs.
“In these circumstances, and to avoid any confusion or unnecessary upset, ensure that your dog is wearing its recognisable leash/collar or harness.
“It would also be helpful if you could bring along suitable documentation to explain your dog’s purpose.”
River said he had ID from Assistance Dogs UK, a certification body, with him but was unable to show it at the time. Chico was however wearing a harness.
Following the complaint to the pub chain, Wetherspoon’s spokesperson Eddie Gershon said: “It was an error not to let them in with the assistance dog.
“It was a genuine error and we apologise wholeheartedly.
“We can understand the fact they would have been upset and frustrated by the situation.
“Assistance dogs are allowed into Wetherspoon pubs and we will reiterate this to staff at the pub and the company’s pubs in general.
“They are more than welcome to visit the pub with the dog.”
Good dog Chico. Check out River and Chico’s adventures here!
Newcastle International has been named the UK and Irish airport of the year at the so called “toughest to win” travel awards.
The airport scooped the top spot at the Travel Industry Awards 2022, after being voted for by leaders across the tourism industry. The panel of judges were impressed by Newcastle Airport due to its ” strong new routes across a range of airlines and its impressive six-minute security average”.
They also noted its carbon measurement reduction strategy, with the airport aiming to become a net zero carbon airport by 2035, significantly earlier than many other European airport targets. The awards, which are put on by the Travel Trade Gazette, aim to recognise overall performance, support for trade partners, contribution to a fairer travel industry and smarter products.
Now in their second year, the Travel Industry Awards are considered some of the toughest in the industry due to a “robust” system of judging, and hundreds of entries for each spot. Newcastle was one of several entrants for UK and Irish Airport of the year, and was shortlisted alongside Birmingham Airport, George Best Belfast City Airport and London Stansted.
Nick Jones, Chief Executive at Newcastle International Airport, said: ” This achievement is a testament to the work and dedication of employees and business partners across the Airport who have come together to create positive passenger experiences,” adding: “It is a great achievement for everyone at the Airport who has contributed to the award-winning service we deliver.”
Greggs has teamed up with Just Eat to offer customers free sausage rolls in time for the Queen’s big Jubilee weekend. Between tomorrow (June 2) and Sunday (June 5) anyone ordering a Greggs – which is based in Newcastle from Just Eat will receive a free sausage roll or vegan sausage roll, when they spend £10 or more on food or drink!
Better still, sausage roll fans will be pleased to know that the big Jubilee weekend also happens to coincide with National Sausage Roll Day on Sunday, making it the perfect excuse to bag yourself one!
“A national icon with the power to unite Britons up and down the country, the humble pastry is set to claim a starring roll in the Queen’s big weekend,” Greggs said in a statement.
Separately, JustEat is offering a 20 per cent discount on all orders from restaurtants with the word “royal” in their name. To claim this, use the code “ROYAL20” at checkout.
Since Revolution arrived to Newcastle in 2001, on the corner of Collingwood Street and Pudding Chare, they have established themselves to be one of Newcastle’s most loved bars and have served some of the city’s best cocktails and food for the last 21 years.
The UK’s premier vodka bar is reopening on 13th May, just in time for summer, showcasing it’s remarkable transformation. A £190,000 investment will make way for an eye-catching, open plan look, centered around a luxury, VIP, vibrant feel, perfect to capture those all-important Insta moments. Revolution will of course be paying tribute to their much-loved home of Newcastle, with new striking décor showcasing Newcastle’s very own Angel of the North with a vodka twist taking main stage.
The refurbishment brings a brand new ‘best seat’ VIP booth and updated seating areas with a new lighting show and DJ booth. This deluxe renovated best seat VIP booths will allow guests to get to the heart of the party and provide the perfect private place for any celebration or all-important special occasions with DJ’s and bespoke party packages.
The refurbished venue will be the perfect location to cater for lunchtime diners, after work drinks, evening get-togethers, and of course, late-night partying with the finest local DJ talent and events.
The brand is also continuing its mission to be carbon neutral by 2030, after hitting the headlines in 2021 for their forward-thinking tactics. One of just a handful of UK-based companies to sign up to the pledge to hit net zero, the Revolution Bars Group won the prestigious Green Apple Award for Environmental Best Practice for their commitment to the scheme.
One notable change for the brand was the decision to remove the passion fruit halves from its Pornstar Martini cocktail, replacing them with a rice paper alternative. Prior to removing passion fruit from their bestselling cocktail (Revolution sell over 1m across the UK each year), they were shipping 36 tonnes from South America to the UK, only for them to be used as garnish. The group has also continued their drive to reduce energy usage, dropping this by an impressive 19% since 2017.
With summer on it’s way, Revolution has also welcomed a brand-new special Cocktail menu – with 4 American-themed Cocktails to complement their classic concoctions. The bespoke menu is made up of the Malibu Beach Bae, Tennessee Cherry Sour, Hollywood Highball, and Gold Rush.
Revolution Newcastle Sales and Events Manager, Meagan Hill, said:
“I am super excited for the venue to reopen with its new look on the 13th May. The refurbishment includes an updated look to our beautiful Grade 2 listed building, highlighting the historic bank features, with a Revolution twist.”
“We can’t wait to kick off our relaunch with a huge agenda, starting on Thursday 26th May with the launch of our new Bottomless Dinner, on Friday we are hosting our corporate re-launch event and then going onto our main event of the week – our huge Saturday re-launch party. We have such an exciting line up of big entertainment including DJ’s, sax players, percussionists and so much more across the weekend – this will be a party like no other at Revolution Newcastle”
“We’ve spent a lot of time reviewing our guests’ feedback and we know that they expect great quality and excellent service. We have undergone a big recruitment push and training program to ensure our team, old and new, are ready to deliver the best party in town and welcome guests into our venue for our exciting launch party.”
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